Privacy Policy

1. Scope

This Privacy Policy applies to the Noah Audio website, Noah Audio Account and its sign-in service, Noah Audio product downloads, our projects, and direct communications with Noah Audio about those products and services. When you use Noah Audio Account to sign in to a registered third-party application, this policy covers Noah Audio's identity service and the information it releases with your approval. It does not cover how that third party uses information after receiving it; its own privacy policy applies to that use.

2. Personal Data We Collect

3. How We Use Personal Data

• To operate, secure, and maintain this website.
• To create and protect Noah Audio accounts, authenticate users, remember approved connections, issue identity tokens, and let users revoke third-party access.
• To provide requested downloads and respond to enquiries, support requests, or business communications.
• To enable Noah Rigs product functions that rely on local preset data, bundled IR and NAM assets, and device-configuration data stored on your device.
• To troubleshoot errors, prevent abuse, and protect the integrity of our services.
• To comply with legal obligations and enforce our terms, rights, and legitimate business interests.

4. Singapore PDPA Notice and Contact Point

For Singapore PDPA purposes, Noah Audio makes this policy publicly available as part of its data-protection practices and uses [email protected] as the public contact channel for privacy and data-protection matters relating to the website and TONVERA APOLLO.

5. Legal Bases and Compliance Position

Where Singapore law applies, we generally rely on consent where you voluntarily provide information to us, and on business, operational, security, or legal-necessity grounds where the PDPA allows. Where U.S. state privacy laws apply, we aim to provide notice, access channels, correction handling, deletion review, and opt-out information where relevant to our actual data practices.

6. Cookies, Local Storage, and Similar Technologies

At the time of this update, this website does not use advertising cookies or cross-site behavioral tracking scripts on the main site pages we control. We use local storage for your language preference and signed-in customer session, and secure cookies for authentication transactions, Noah Audio Account single sign-on, security, and the separate Backstage administrator session. You can clear browser-side preferences on the Your Privacy Choices page or through your browser settings. Signing out and revoking connected applications are the appropriate controls for active account and SSO sessions.

7. Sharing of Personal Data

We may share personal data with service providers or infrastructure providers that help us host, secure, or operate this website, subject to appropriate contractual or operational safeguards. We may also disclose data:

• With a registered third-party application when you approve its sign-in request. Every approved application receives a pairwise account identifier; it receives profile or email information only when the corresponding scope is displayed and approved.
• To comply with law, regulation, court order, or lawful government request.
• To investigate fraud, security issues, or misuse of our services.
• In connection with a business transaction such as a merger, acquisition, or asset transfer.

Based on the current site implementation and the currently reviewed Noah Rigs flows, Noah Audio does not sell personal information and does not use this website for cross-context behavioral advertising.

8. International Transfers

Your information may be processed in countries outside your place of residence. Where Singapore's PDPA applies, we aim to ensure transferred personal data receives a standard of protection comparable to the PDPA through contractual, technical, or organisational safeguards appropriate to the context.

9. Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including support, security, legal, accounting, and record-keeping needs. When data is no longer reasonably required, we will delete, anonymize, or securely dispose of it where practical and legally permitted.

An active TONVERA account is scheduled for automatic deletion after 12 months without recorded account sign-in or online app activity. We email reminders 3 months, 1 month, 1 week, and 1 day before deletion, then send a deletion confirmation. Signing in or using an app online resets the inactivity period. Accounts may be exempted when there is an ongoing support, legal, security, or other valid business need; such records are reviewed separately. Offline app use cannot be detected by this service. Existing accounts start a fresh 12-month period when this policy takes effect.

We keep app usage events and Backstage administration audit records for one year. Automated cleanup removes older records, and Backstage reports exclude them as soon as they pass that limit.

Product files such as presets and local configuration data are generally managed on your own device or chosen storage locations. Bundled IR and NAM assets shipped with Noah Rigs remain part of the product package unless removed or replaced through product updates. How long local files remain available will depend on your own device and folder management unless Noah Audio separately stores a copy.

10. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, so we cannot guarantee absolute security.

11. Singapore Privacy Rights

Where the PDPA applies, you may generally request to:

• Withdraw consent, subject to legal or operational limits and the consequences of withdrawal.
• Request access to personal data in our possession or control and information about how it was used or disclosed, subject to exceptions.
• Request correction of inaccurate or incomplete personal data.

To make a PDPA-related request, contact us at [email protected].

12. U.S. Privacy Rights

Depending on your U.S. state of residence and the applicability thresholds of local law, you may have rights to request:

• Access to or confirmation of personal data we process about you.
• Correction of inaccurate personal data.
• Deletion of personal data, subject to legal exceptions.
• A copy of personal data you provided to us, where required by law.
• Opt-out of sale, sharing, targeted advertising, or certain profiling activities, if those practices apply.
• Non-discriminatory treatment for exercising applicable privacy rights.

You can submit a request by emailing [email protected] with the subject line Privacy Request. We may need to verify your identity before completing a request.

13. Product-Specific Privacy Notes for Noah Rigs

• Noah Rigs includes bundled IR and NAM assets as part of the shipped product experience, and those bundled assets are copyrighted.
• Based on the currently reviewed website and product flows, Noah Rigs does not use the website as a hidden telemetry channel for local preset or configuration files.
• If you contact support and voluntarily send presets, logs, screenshots, audio settings, or copies of product-related files, Noah Audio may use those materials to investigate and respond to your request.

14. Children's Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 in a manner that would trigger U.S. COPPA obligations. If you believe a child has provided personal data to us, contact us and we will review and delete it where appropriate.

15. Third-Party Links and Stores

If you follow links to third-party sites or download products through third-party platforms, their privacy practices apply to their handling of your information. Please review their policies separately.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will take effect when posted unless a different effective date is stated.

17. Contact Us

Noah Audio
Email: [email protected]

Please include enough detail for us to identify your request, your relationship with Noah Audio, and the country or state whose privacy law you are relying on.